Why are my calls not showing up in the Activity Log?

If calls are not appearing in your Activity Log, make sure that your recording device is properly set up and online. Remember that one recording device is required per phone.

Additionally, not all calls are scored, so it is possible that none of your recent calls have not yet been scored. Depending upon your StataPile plan, you have a certain number of scored call minutes included each month. For more scored minutes each month, consider updating your plan. If you have questions, feel free to contact StataPile at [e-mail].

Also, please note that it may take 24 hours for calls to appear in the system.

How do I use the Activity Log?

How do I view the Score Report for an individual call?

How do I access recorded audio for scored calls?

Do I have access to the audio from unscored calls?

What are the benefits of the Assign Customer feature?