Do I have access to the audio from unscored calls?

Members with a certain level of access are able to listen to audio from unscored calls. 

1. Select "Activity Log" from the left-side menu.

2. Choose"Unscored" calls.

3. Locate your desired call, and press "Score" under the "Action" category on the right-hand side of the screen.

Please Note: If you are not able to view Unscored calls, you may not have access to the audio for these calls.

How do I use the Activity Log?

How do I view the Score Report for an individual call?

How do I access recorded audio for scored calls?

What are the benefits of the Assign Customer feature?

Why are my calls not showing up in the Activity Log?