How do I access recorded audio for scored calls?

1. Select "Activity Log" from the menu on the left side of the page. 

2. To listen to the recorded audio for an individual call, click "View" on the right hand side of the page below "Action."

3. The Analyst Score Card for the individual call will open. The audio playback will be available on the right side of the screen. 

How do I use the Activity Log?

How do I view the Score Report for an individual call?

Do I have access to the audio from unscored calls?

What are the benefits of the Assign Customer feature?

Why are my calls not showing up in the Activity Log?