How do I set up my recording device on the portal?

1. StataPile's recording devices connect directly to the phone on your desk you would like to record. One device is required per phone.

2. Please note: Recording devices are used only if you:

• Do not have a VOIP system or have a VOIP system that is not compatible with StataPile.
• Cannot send audio files and call log exports to StataPile. If you think you can do this, please contact StataPile at [e-mail] to set this up.

3. To order a recording device and have it shipped to you, please select the "Order Recorders" button on the final step of the "Get Started" tab and fill out the resulting order form. 

4. Once you have received the device, select "Add Recorder" and complete the resulting form.

Please Note: The "Recording Volume Threshold" must be set to 15 points above the "Current Volume."

5. Contact [e-mail] with any questions.

How do I set up the recording device hardware?

How do I know if I should set up my recording device through a router or through a hard wired connection?

Do I need one recording device for every phone?

How much does a recording device cost?

How do I order more recording devices?

My recording device is offline. How do I fix this?

How do I resolve a login fail on a recording device?

Will I be notified if my recording device is offline or stops working unexpectedly?

Why is the audio of my call recordings getting cut off?

When I listen to audio of my call recordings, all I hear is static. Why?

I am unable to hear the audio of my call recordings. Why?