My recording device is offline. How do I fix this?

First, try rebooting your recording device by unplugging it and then plugging it back in.

If the problem persists, contact StataPile at [e-mail].

How do I set up the recording device hardware?

How do I set up my recording device on the portal?

How do I know if I should set up my recording device through a router or through a hard wired connection?

How do I resolve a login fail on a recording device?

Will I be notified if my recording device is offline or stops working unexpectedly?

I am unable to hear the audio of my call recordings. Why?