Why is the audio of my call recordings getting cut off?

Check to make sure that the "Recording Volume Threshold" for your recording device is set to 15 points above the "Current Volume." To do so:

1. Select "Get Started" from the left-side menu. Proceed to "Recording Devices," the eighth step in completing your company's profile.

2. Ensure that the "Recording Volume Threshold" for your recording device is set to 15 points above the "Current Volume." To change the threshold, press "Edit" and adjust the set number as needed.

It is also possible that one of your call recordings is cut off due to limited scoring minutes on your StataPile Plan. Upgrade your plan to receive more minutes of scored calls.

How do I set up the recording device hardware?

How do I set up my recording device on the portal?

My recording device is offline. How do I fix this?

How do I resolve a login fail on a recording device?

Will I be notified if my recording device is offline or stops working unexpectedly?

When I listen to audio of my call recordings, all I hear is static. Why?

I am unable to hear the audio of my call recordings. Why?