Will I be notified if my recording device is offline or stops working unexpectedly?

You will not be notified if your recording device is offline or stops working unexpectedly. However, a good indicator of trouble is if you do not receive your scheduled Progress Report e-mail. If this is the case, speak with your administrator or contact StataPile at [e-mail].

How do I set up the recording device hardware?

How do I set up my recording device on the portal?

My recording device is offline. How do I fix this?

How do I resolve a login fail on a recording device?

I am unable to hear the audio of my call recordings. Why?