What type of technology is used to aid in the scoring process?

StataPile has built an artificial intelligence that can identify types of calls and whether or not employees are following procedure. The system is taught similarly to how you teach a person. For example, if you want to teach a child the difference between a dog and a wolf, you should show the child 100 photos of a wolf and 100 photos of a dog. Over time, the child will start to recognize the slight differences between the two animals. StataPile's artificial intelligence works according to this same method.

How are calls scored?

Why are only some of my call recordings being scored?

The machine scored my call wrong. What happened?