https://statapile.zendesk.com/hc/en-us 2026-04-16T11:08:21Z https://statapile.zendesk.com/hc/en-us/articles/115000743873-How-do-I-use-the-Score-Card-Summary-report 2018-02-28T20:05:33Z https://statapile.zendesk.com/hc/en-us/articles/115000747974-How-do-I-use-the-Volume-Trends-report 2017-08-17T16:29:02Z https://statapile.zendesk.com/hc/en-us/articles/115000748314-How-do-I-use-a-Score-Card-Ranking-report-to-see-each-employee 2017-08-17T16:58:56Z https://statapile.zendesk.com/hc/en-us/articles/115000748374-How-do-I-use-the-Score-Card-Ranking-report-to-see-data-by-groups 2017-08-17T16:59:29Z https://statapile.zendesk.com/hc/en-us/articles/115001256954-How-do-I-save-a-report 2017-08-17T19:13:42Z https://statapile.zendesk.com/hc/en-us/articles/115001257154-What-can-users-with-each-different-level-of-authorization-view 2017-08-17T19:20:01Z https://statapile.zendesk.com/hc/en-us/articles/115001257233-Is-it-possible-to-export-Saved-Reports 2017-08-17T19:13:53Z https://statapile.zendesk.com/hc/en-us/articles/115001257353-How-do-I-create-an-alert 2017-08-17T19:22:31Z https://statapile.zendesk.com/hc/en-us/articles/115001257354-How-do-I-use-the-Coaching-feature 2017-08-17T19:19:00Z https://statapile.zendesk.com/hc/en-us/articles/115001257374-How-do-I-set-up-my-recording-device-on-the-portal 2017-08-18T16:25:49Z https://statapile.zendesk.com/hc/en-us/articles/115001257414-My-recording-device-is-offline-How-do-I-fix-this 2017-08-18T16:29:44Z https://statapile.zendesk.com/hc/en-us/articles/115001257494-How-do-I-order-more-recording-devices 2017-08-18T16:28:53Z https://statapile.zendesk.com/hc/en-us/articles/115001258234-How-do-I-use-the-Activity-Log 2017-08-17T19:15:22Z https://statapile.zendesk.com/hc/en-us/articles/115001258293-How-do-I-add-a-new-phone-system 2017-08-18T16:23:00Z https://statapile.zendesk.com/hc/en-us/articles/115001258373-Do-I-need-one-recording-device-for-every-phone 2017-08-18T16:27:38Z https://statapile.zendesk.com/hc/en-us/articles/115001258614-How-do-I-create-Training-Material 2017-09-12T21:11:25Z https://statapile.zendesk.com/hc/en-us/articles/115001258634-How-do-I-change-the-date-range-on-my-reports 2017-08-17T19:13:28Z https://statapile.zendesk.com/hc/en-us/articles/115001258753-If-I-edit-or-delete-a-component-of-my-account-after-setup-and-data-collection-how-are-my-reports-consisting-of-previous-data-affected 2017-08-17T19:21:27Z https://statapile.zendesk.com/hc/en-us/articles/115001258814-How-do-I-add-a-new-employee 2017-08-17T19:19:51Z https://statapile.zendesk.com/hc/en-us/articles/115001258874-How-do-I-choose-which-attribute-is-appropriate-for-each-procedure 2017-08-18T16:24:04Z https://statapile.zendesk.com/hc/en-us/articles/115001258913-Can-I-customize-my-Dashboard 2017-08-17T19:12:33Z https://statapile.zendesk.com/hc/en-us/articles/115001258954-How-do-I-add-customers-individually 2017-08-17T19:21:58Z https://statapile.zendesk.com/hc/en-us/articles/115001258974-How-do-I-upload-customers-from-a-list 2017-08-17T19:22:13Z https://statapile.zendesk.com/hc/en-us/articles/115001259034-How-long-will-it-take-to-set-up-my-company-s-profile 2017-08-17T19:19:16Z https://statapile.zendesk.com/hc/en-us/articles/115001259134-How-can-I-update-my-plan 2017-08-18T16:31:50Z https://statapile.zendesk.com/hc/en-us/articles/115001259174-How-do-I-set-my-industry-group 2017-08-17T19:26:31Z https://statapile.zendesk.com/hc/en-us/articles/115001259233-How-do-I-classify-users-as-My-Employees-so-that-I-can-take-advantage-of-that-filter-on-reports 2017-08-17T19:12:53Z https://statapile.zendesk.com/hc/en-us/articles/115001259254-How-do-I-update-the-settings-on-a-recording-device 2017-08-17T19:24:46Z https://statapile.zendesk.com/hc/en-us/articles/115001259353-How-do-I-create-a-Training-Quiz 2017-08-17T19:17:51Z https://statapile.zendesk.com/hc/en-us/articles/115001259513-How-do-I-edit-an-existing-procedure-or-add-a-new-one 2017-08-18T16:23:28Z https://statapile.zendesk.com/hc/en-us/articles/115001259754-How-can-I-view-which-employees-are-active-users-or-users-that-have-logged-in-to-the-portal 2017-08-17T19:20:13Z https://statapile.zendesk.com/hc/en-us/articles/115001259773-How-do-I-filter-by-inbound-vs-outbound-activity 2017-08-17T19:13:12Z https://statapile.zendesk.com/hc/en-us/articles/115001259833-How-do-I-change-or-update-the-redaction-level-for-my-account 2017-08-17T19:26:57Z https://statapile.zendesk.com/hc/en-us/articles/115001259873-How-are-the-activity-types-I-can-subscribe-to-determined 2017-08-17T19:21:43Z https://statapile.zendesk.com/hc/en-us/articles/115001259954-How-much-does-a-recording-device-cost 2017-08-18T16:28:07Z https://statapile.zendesk.com/hc/en-us/articles/115001260014-Is-there-a-support-phone-number-I-can-call-for-help 2017-08-30T19:01:16Z https://statapile.zendesk.com/hc/en-us/articles/115001260034-Who-can-I-e-mail-for-help 2017-09-12T21:25:09Z https://statapile.zendesk.com/hc/en-us/articles/115001260073-Where-can-I-access-Procedure-Strengths-and-Procedure-Weaknesses 2017-08-17T19:14:24Z https://statapile.zendesk.com/hc/en-us/articles/115001260193-Will-I-be-notified-if-my-recording-device-is-offline-or-stops-working-unexpectedly 2017-08-18T16:30:33Z https://statapile.zendesk.com/hc/en-us/articles/115001260313-How-do-I-access-recorded-audio-for-scored-calls 2017-08-17T19:15:48Z https://statapile.zendesk.com/hc/en-us/articles/115001260653-How-do-I-resolve-a-login-fail-on-a-recording-device 2017-08-18T16:30:14Z https://statapile.zendesk.com/hc/en-us/articles/115001261113-If-no-attribute-appears-to-match-a-specific-procedure-what-should-I-do 2017-08-18T16:24:25Z https://statapile.zendesk.com/hc/en-us/articles/115001261593-How-are-calls-scored 2017-08-17T19:11:11Z https://statapile.zendesk.com/hc/en-us/articles/115001261714-How-do-I-view-the-Score-Report-for-an-individual-call 2017-08-17T19:15:35Z https://statapile.zendesk.com/hc/en-us/articles/115001262313-What-are-the-benefits-of-the-Assign-Customer-feature 2017-08-17T19:16:13Z https://statapile.zendesk.com/hc/en-us/articles/115001262334-How-do-I-set-up-my-Company-Structure 2017-08-17T19:19:31Z https://statapile.zendesk.com/hc/en-us/articles/115001262374-After-setting-up-my-recording-device-how-long-does-it-take-before-I-can-start-seeing-data 2017-08-17T19:24:35Z https://statapile.zendesk.com/hc/en-us/articles/115001262813-Do-I-have-access-to-the-audio-from-unscored-calls 2017-08-17T19:16:02Z https://statapile.zendesk.com/hc/en-us/articles/115001263413-What-type-of-technology-is-used-to-aid-in-the-scoring-process 2017-08-17T19:11:33Z https://statapile.zendesk.com/hc/en-us/articles/115001292074-How-do-I-turn-auto-procedure-scoring-on-or-off 2017-08-17T19:26:42Z https://statapile.zendesk.com/hc/en-us/articles/115001299093-What-is-the-connection-between-activity-types-and-industry-groups 2017-08-17T19:10:51Z https://statapile.zendesk.com/hc/en-us/articles/115001318734-The-machine-scored-my-call-wrong-What-happened 2020-09-24T20:33:57Z https://statapile.zendesk.com/hc/en-us/articles/115001324914-How-do-I-view-an-alert 2017-08-17T19:22:46Z https://statapile.zendesk.com/hc/en-us/articles/115001326673-How-do-I-change-the-status-of-an-alert 2017-08-17T19:22:57Z https://statapile.zendesk.com/hc/en-us/articles/115001326674-Why-are-my-calls-not-showing-up-in-the-Activity-Log 2017-08-18T16:22:10Z https://statapile.zendesk.com/hc/en-us/articles/115001326854-How-do-I-create-an-alert 2017-08-17T19:16:44Z https://statapile.zendesk.com/hc/en-us/articles/115001326894-How-do-I-change-the-status-of-an-alert 2017-08-17T19:17:34Z https://statapile.zendesk.com/hc/en-us/articles/115001327673-How-do-I-set-up-the-recording-device-hardware 2017-08-21T19:46:09Z https://statapile.zendesk.com/hc/en-us/articles/115001327713-Why-are-only-some-of-my-call-recordings-being-scored 2017-08-17T19:11:51Z https://statapile.zendesk.com/hc/en-us/articles/115001327773-I-am-unable-to-hear-the-audio-of-my-call-recordings-Why 2017-09-12T21:31:45Z https://statapile.zendesk.com/hc/en-us/articles/115001327793-Why-is-the-audio-of-my-call-recordings-getting-cut-off 2017-08-17T19:25:31Z https://statapile.zendesk.com/hc/en-us/articles/115001327813-When-I-listen-to-audio-of-my-call-recordings-all-I-hear-is-static-Why 2017-08-18T16:31:06Z https://statapile.zendesk.com/hc/en-us/articles/115001327993-How-do-I-view-an-alert 2017-08-17T19:17:01Z https://statapile.zendesk.com/hc/en-us/articles/115001352434-How-do-I-take-a-Training-Quiz 2017-08-17T19:18:06Z https://statapile.zendesk.com/hc/en-us/articles/115001356253-How-do-I-view-my-employees-results-on-a-Training-Quiz 2017-08-17T19:18:19Z https://statapile.zendesk.com/hc/en-us/articles/115001382093-How-do-I-know-if-I-should-set-up-my-recording-device-through-a-router-or-through-a-hard-wired-connection 2017-08-18T16:26:44Z https://statapile.zendesk.com/hc/en-us/articles/115001679054-How-do-I-reset-my-password 2017-08-31T14:03:24Z https://statapile.zendesk.com/hc/en-us/articles/115001975634-Where-do-I-find-the-rubric 2017-09-12T21:34:18Z https://statapile.zendesk.com/hc/en-us/articles/115009083907-How-do-I-use-the-Time-Heat-Map-report 2017-08-17T17:03:14Z https://statapile.zendesk.com/hc/en-us/articles/115009247188-How-do-I-create-an-Activity-Trend-report 2017-08-17T17:02:48Z https://statapile.zendesk.com/hc/en-us/articles/115009248448-How-do-I-create-an-Activity-Type-Distribution-report 2017-08-17T17:01:33Z https://statapile.zendesk.com/hc/en-us/articles/360003557534-StataPile-Training-Videos 2018-04-26T15:17:06Z https://statapile.zendesk.com/hc/en-us/articles/360004379734-StataPile-How-does-it-work 2018-05-16T20:14:47Z https://statapile.zendesk.com/hc/en-us/articles/360004396433-ChatrHub-How-does-it-work 2018-05-16T14:08:18Z https://statapile.zendesk.com/hc/en-us/sections/200990468-FAQ 2020-09-24T20:33:57Z https://statapile.zendesk.com/hc/en-us/sections/115000329254-Recording-Devices 2017-09-12T21:31:45Z https://statapile.zendesk.com/hc/en-us/sections/115000330053-Procedure-Coaching 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115000330294-Activity-Log-Report 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115000330474-General 2017-08-18T16:32:22Z https://statapile.zendesk.com/hc/en-us/sections/115000330633-Set-Up 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115000339753-General 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115000339773-General 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115000346294-Alert-Questions 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115001925987-Saved-Reports 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115001926047-Activity-Type-Distribution 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115001926067-Activity-Type-Trend 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115001926127-Training-Materials 2017-09-12T21:11:25Z https://statapile.zendesk.com/hc/en-us/sections/115001926267-Company-Structure 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115001926287-Users 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115001926327-Procedures 2017-08-18T16:32:22Z https://statapile.zendesk.com/hc/en-us/sections/115001926347-Customers 2017-08-18T16:32:22Z https://statapile.zendesk.com/hc/en-us/sections/115001938888-Scorecard-Summary 2018-02-28T20:05:34Z https://statapile.zendesk.com/hc/en-us/sections/115001938908-Scorecard-Ranking 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115001938928-Volume-Trends 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115001939048-Time-Heat-Maps 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/sections/115001939068-Quizzes 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115001939148-Extensions 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/sections/115001939188-Activity-Types 2017-09-18T20:54:44Z https://statapile.zendesk.com/hc/en-us/sections/115001939208-Alerts 2017-08-18T16:32:22Z https://statapile.zendesk.com/hc/en-us/sections/360000785774-StataPile-Training-Videos 2018-04-26T15:17:06Z https://statapile.zendesk.com/hc/en-us/sections/360000948754-ChatrHub-Overview-Video 2018-06-25T19:47:07Z https://statapile.zendesk.com/hc/en-us/sections/360000957173-StataPile-Overview-Video 2018-05-16T20:14:47Z https://statapile.zendesk.com/hc/en-us/categories/200352268-General 2020-09-24T20:33:57Z https://statapile.zendesk.com/hc/en-us/categories/115000155574-Coaching 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/categories/115000156293-Settings 2017-08-18T16:32:22Z https://statapile.zendesk.com/hc/en-us/categories/115001096987-My-Reports 2018-02-28T20:05:34Z https://statapile.zendesk.com/hc/en-us/categories/115001097487-Activity-Log 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/categories/115001097587-Dashboard 2017-08-18T16:32:20Z https://statapile.zendesk.com/hc/en-us/categories/115001104248-Setup-Wizard 2017-09-18T20:54:44Z https://statapile.zendesk.com/hc/en-us/categories/115001104748-Alerts 2017-08-18T16:32:21Z https://statapile.zendesk.com/hc/en-us/categories/115001104808-Training 2017-09-12T21:11:25Z https://statapile.zendesk.com/hc/en-us/categories/360000337114-StataPile-Training-Videos 2018-04-26T15:17:06Z https://statapile.zendesk.com/hc/en-us/categories/360000409914-ChatrHub 2023-06-23T13:56:14Z https://statapile.zendesk.com/hc/en-us/categories/360000409993-StataPile 2018-05-16T20:14:47Z